MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
- Contact Seller2. Apply for Refund3. Get Money Back in 15 DaysGo to your order history and select the item. Discuss the issue with the seller and see possible solutions.If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).Most sellers will return your money in 15 days, however; if it’s not resolved, you can contact AliExpress from the order detail page to escalate your dispute.
Local Return(For Eligible Italian Items Only)You can enjoy our Free Return service within 30 days of receipt of delivery.Service Scope• Sellers can choose to offer this extra service, and will often do so if they are using a warehouse that is located in your country.
• At present, this service is limited to products from participating Italian sellers only.Conditions for Submitting Refund Requests• The item must belong to one of the following categories: Home & Garden, Men’s Clothing, Mother & Kids, Apparel & Accessories, Sports & Entertainment, Luggage & Bags, Jewelry & Accessories, Women’s Clothing or Shoes.• The products have not been used.• The item is in perfect condition and in its original packaging.Return Shipment FeeThe shipping cost of your returned goods will be paid by the seller